Billing

Refund Policy

Up to 30 days after payment, you can get a full refund if you run into a problem - see how below

Last updated: 21/03/2025

1. Overview 2. How to request a refund 3. Thirty-day guarantee and eligibility 4. Contact

1.Overview

Subscriptions and payments for ListYourProject are processed by Dodo Payments, our merchant of record. Refunds are handled through Dodo Payments’ systems in line with this policy and applicable law.

If you experience a problem with the service, you have the right to request a full refund of the affected payment within 30 calendar days of that payment’s date.

You can initiate or follow up on a refund request by contacting us with your account email and payment details.

Granting a refund ends your entitlement to paid features: all benefits tied to that payment are withdrawn once the refund is processed (see section 3).

2.How to request a refund

Refunds are possible by contacting us. Provide your account email and any payment identifier you received at checkout so we can locate the transaction and process the request.

3.Thirty-day guarantee and eligibility

30-day full refund if there is a problem

If something goes wrong or the service does not work as reasonably expected, you may request a full refund of the payment in question. You must contact us or start the refund through Dodo Payments (see section 2) within 30 calendar days from the date of that payment. We will process qualifying requests as a complete refund of the amount paid for that charge, subject to verification (e.g. your account and transaction match).

If a refund is granted: all benefits associated with that subscription (premium access, features, and any related perks) will be removed from your account, when the refund is completed or as soon as technically possible afterward.

After this 30-day period, or for requests that are not linked to a problem with the service, any refund remains subject to applicable consumer law in your country, Dodo Payments’ rules, and our assessment of the situation.

If you are unsure, you can reach us via Contact with a short description of the problem, your account email, and transaction details.

4.Contact

For questions about this policy or help locating your payment, contact us at [email protected] or through our contact form.